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Automated Menus 
Wireless Office allows you to configure menus of keypad options based on your specific business needs. Menus allow callers to use the phone keypad to reach the people, departments or information they need.
Receptionist Routing
Your Wireless Office number, when called, can deliver calls to a specific number (usually a receptionist) and if that number is busy or unanswered, Wireless Office will route the caller to a menu of options so the caller can still reach the person or information they need.
Bulletins
Bulletins provide outgoing information to callers such as hour of operation, driving directions etc.
Dial by Name
Dial by Name allows callers to enter the first few letters of a person's last name. Provided a match is found, the system will transfer the call to the appropriate person's phone number.
Dial by Extension
Dial by Extension allows a caller to enter the extension number of the person they wish to reach. Providing a match is found, the system will transfer the call to the appropriate person's phone number.
Extensions
Extensions provide each user associated with the Wireless Office a personal 2 to 5 digit number just like expensive phone systems.
Fax store and forward
The Wireless Office number, along with answering calls, receives and stores faxes. Callers wishing to send a fax simply enter your Wireless Office number into their fax machine and Wireless Office does the rest. Wireless Office stores the fax which may be viewed and printed by logging into your personal web site.
Ordered Hunt Groups
Ordered hunt groups allow you to create list of phone numbers that are called in a specific order. The caller is placed on hold and is played hold music. The first person in the Hunt Group to answer the phone will receive the call.
Simultaneous Hunt Groups
Simultaneous Hunt Groups allow you to create list of phone numbers that are all called at the same time. The caller is placed on hold and is played hold music. The first person in the Hunt Group to answer the phone will receive the call.
Call Transfer
Receive a call through Wireless Office and transfer that caller to any other phone or extension.
Voicemail
Each Wireless Office comes with a built in voicemail box. Voicemail messages may be listened to from any touch-tone phone or through the Web.
Group Voicemail
If your Wireless Office is configured with additional voicemail boxes, you may create group distribution lists to send and forward voicemail messages.
Web Administration
Each Wireless Office comes with an easy to use Web administration web site. Through the web site, you may change or modify virtually all aspect of your service including creating or changing Menus and Bulletins, setting up or changing the Weekly Schedule and much more.
On line Call History
On-line call history allows you to view a record of all calls in and out of your Wireless Office service.
On line Invoice Viewing
View all billing information including calling and tax charges. Search for current or achieved invoices.
New Message Notification
Message notification allows any pager, cell phone or email address to receive a short message alerting that a fax or voicemail has just been received.
Automatic Call Back
When a voicemail message is left in your Wireless Office voicemail box, the system "captures" the caller's phone number and allow you to call that person back by touching 2 keys while listening to the message.
Scheduled Greetings/Menus
The Weekly Schedule feature allows you to automatically activate different Menus based on time of day and day of week.
Script Generator
Once a Menu or Bulletin has been created, print out a script template to assist you in recording the greeting. |
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To speak with a customer representative, please call 1-877-262-4300 or begin an online chat.
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